Arista Networks

• Warranty process

Provide relevant information (such as order number, product model, product serial number, product label, etc.)→Describe the problems you meet with →FIBERTOP confirms that the product is complete and still in the warranty period→Send the product back to FIBERTOP repair centre.

Note：The warranty period of the repair or replacement product is based on the longer time,either the remaining warranty period of the original product or ninety days after repair.

• Request a repair 

When your FIBERTOP products need repairing(RMA-Return Material Authorization ) , please contact your sales consultant to provide timely service to you.

• Free maintenance items

Guarantee repairing in two years : 1.Not man made damage; 2. Product quality issues caused by design defects or material problems.

• The following conditions will not be repaired

• Maintenance center judge as a non FIBERTOP products;

• The appearance of man-made damage;

• End face damage caused by use;

• Inapplicable items listed in the warranty statement.

• Warranty description

• FIBERTOP guarantees that all the products are subject to strict quality control from raw materials procurement to production process. According to the problems raised by customers. if it is confirmed that the defective product are caused by raw materials or production process, FIBERTOP will provide repair or replacement services for free ;

• The warranty terms do not cover any damage to the product caused by improper installation, accidental disasters, natural disasters, abuse, misuse, inadequate or excessive power supply, incorrect operation, poor environmental conditions, and any unauthorized disassembly, repair or modification ;

• The warranty also does not apply to second-hand or unauthorized resale of products;

• The FIBERTOP warranty only guarantees that customers can enjoy repair and replacement services when they purchase defective or damaged products ; FIBERTOP is not obliged to compensate or assume responsibility for module damage and repair needs caused by other equipment in use.

• The warranty does not cover problems caused by third-party software or connected related equipment,etc.